top of page

SHIPPING AND RETURNS

SHIPPING POLICY

Shipping Methods: We offer shipping all over Canada. Orders are shipped using reputable carriers
 

Processing Time: Orders are processed and shipped within 1-3 business days after payment confirmation.
 

Shipping Rates: Shipping rates are calculated based on the weight and destination of the order. Customers can view the shipping costs during the checkout process before completing their purchase.
 

Delivery Time: Estimated delivery times vary based on the shipping destination. Typically, deliveries within Canada take approximately 3-5 business days
 

Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the provided tracking information.

RETURN POLICY 

Returns: We want you to be satisfied with your purchase. If you receive damaged, defective, or incorrect items, please contact us within 7 days of receiving your order to initiate a return.
 

Return Eligibility: To be eligible for a return, the items must be unused, in its original packaging, and in the same condition as when you received them. Returns that meet these criteria will be accepted for store credit.
 

Return Process: To request a return, please contact our customer support team at [info@wandatrading.ca]. Please provide your order number, a description of the issue, and any supporting evidence, such as photos, if applicable.
 

Store Credit: Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, you will receive store credit in the form of a unique coupon code via email. The store credit can be applied towards future purchases on our website or in store
 

Return Exceptions:

  • No returns will be authorized for bubble tea ingredients.

  • Returns for ALL other items within the 7-day limit, others may be subjected to a 15% restocking fee.

  • Returns must be in its original condition to receive credit, credited from purchase price less any restocking fee.

  • Freight charges for returned shipments is the responsibility of the customer.
     


ORDERING POLICY: The cut-off time for placing orders is 11:00 am to get delivered same day within Winnipeg

bottom of page